We work hard to ensure you can easily make a donation and we want to make it as smooth as possible. Once a donation is made to a charity it is unfortunately not possible for us to refund it. However we realize that sometimes errors can happen. If you believe an error occurred, please contact us immediately at firstname.lastname@example.org and we will do all we can to help.
We’ll ask you a few questions to determine what happened and will do our best to resolve it. We are committed to the highest standards of legal compliance and we treat all requests for support with the utmost importance. Before we are able to consider your request, we will need some paperwork from you as we can’t proceed without it. Once we receive everything, we can then advise you of how long things will take – usually 7-10 working days.